Frequently Asked Questions
What areas do you service?
Please see service area map on Contact Us page for the areas
we service or feel free to give us a call.
Monday – Friday 7AM – 7PM
Saturday 9AM – 5PM
Saturday Pick Up 10AM – 12PM
Closed Sundays and most holidays.
Do you have a minimum order?
Yes, we have a minimum order of 30 lbs. for Free Pickup and Delivery.
30 lbs. is about (3) 13 gallon trash bags loosely filled with mixed laundry.
A 13 gallon bag filled with jeans or towels will weigh more than
mixed laundry and may be approximately 18 pounds or more.
Can I get my laundry back today?
Yes, you can Monday – Thursday with 7AM – 9AM Pickup Request
will give you the option for Same Day Service. Please place your order
the night before as we only accept (3) Same Day Service orders per day.
How do I pay?
The Laundry Bag Valet will never ask for credit card information as we use PayPal. The day of pickup after processing your laundry we send an invoice from PayPal to the email address you provided to us. All orders must be completed prior to delivery date requested.
Contact Us if you have a request – Your questions are important to us.
How long will it take to get my clothes back?
The Laundry Bag Valet – leaves all the service choices to you.
The price varies per service so please check prices accordingly.
Fluff and Fold Service Price Per LB
Same Day Service – $2.25 Per /LB
7AM – 9AM Pick Up is Required for Same Day Service
* $10 Off Coupon valid for Standard 2 Day Service Only
Same Day Laundry Delivery 5PM – 7PM – No Exceptions.
*All 7AM – 9AM Pickups must be scheduled the day before pickup.
Next Day Service $1.75 Per/LB
7AM – 9AM or 10 AM – 12PM – Pick Up for Next Day Service
Delivery Always 5PM – 7PM
Standard 2 Day Delivery $1.50 Per/LB
7AM – 9AM or 10 AM – 12PM – Pick Up Standard 2 Day Service
Delivery Always 5PM – 7PM – $10 Off First Service
Fluff & Fold and Dry Cleaning Combination Services Only –
Always Standard 2 Day Delivery Service – Fluff & Fold $1.50 Per /LB
How do I schedule service?
Click on the ” Schedule a Laundry Pickup ” button or Schedule Now button on any page to schedule your laundry service. Provide the information required and you will receive a confirmation email within (1) hour. Please include a number where we can reach you, if we should have any questions. All scheduling for 7AM – 9AM lLaundry Pickup must be placed by 10PM the night before your scheduled pickup.
Do I have to be home for pickup and delivery?
No, you do not have to be home for laundry service pickup and delivery.
90 % of our clients are not home at time of delivery. Please list a safe
pre-designated location – for pick up and delivery on the “Schedule Laundry Pick Up Form in the “Request” box.” Some clients designate an open garage for Dry Cleaning and Fluff and Fold pick up and delivery services – Rain or shine this seems to work best. We can lock the door after pickup or delivery. Please let us know if you have any pets on the premises.
How much does my laundry weigh?
Just an average service request is 25-30 lbs. per person for two-weeks of laundry. We do weigh your laundry on a certified scale for accuracy a second time before delivery to ensure all items are included prior to delivery.
What if I don’t have a laundry bag?
You can use any closed bag for your first service. No mesh bags or open baskets will be picked up for your saftey and ours. Upon delivery of your second laundry service a laundry bag will be provided for your future laundry services. Replacement 40 # Laundry Bags are available for $7.00.
Do you have any discounts or coupons?
Yes, we do have coupons for Standard 2 Day Service only on the laundry pickup page, the fluff and fold page and the dry cleaning page. Only one coupon may be used per order / per household. For discount to apply your coupon must be written in the request box.
I have allergies how do you accommodate for allergies?
Be sure to inform us about allergies in the request box. We always offer a hypo-allergenic (ALL Free and Clear ) is a safe option for help with allergies.
Do we need to tip the driver?
If you choose to tip for services well done I am sure it will always be appreciated.
How do I pay for your laundry services?
After we process your laundry you will receive a detailed invoice from a very safe option PayPal. This will be sent to the email address you have provided to us. The invoice will outline the costs of your laundry service and have a link to PayPal – Click the “PAY” button for safe and easy online payments.
“We make laundry simple !”